Protecting our staff and customers is of the utmost importance to us. We’re making a few changes to how we work to limit the spread of COVID-19, these include:

Asking staff each day if they’ve come into contact with anyone who may be showing symptoms
Staggered crew starting and finishing times
Maintaining fixed crew pairings
No more than 2 staff to travel in the cab of the vehicle at any one time, with open windows when possible; other crew members will travel separately
Provision of PPE (including sanitiser) for all staff
Reminding staff of best hygiene practices and the need for social distancing
Vehicle cabs (frequent cleaning of the steering wheel, dashboard, seats and door handles, etc.) and load areas, together with all equipment, will be deep cleaned daily
Asking team members to supply their own food and drink

If you have any questions about anything – on this page or otherwise – please don’t hesitate to get in touch.

Before your move

In normal times, we prefer to visit our customers before moving to provide an accurate quotation; unfortunately, for the foreseeable future, this may not always be possible. We’ll look to use video surveys wherever possible; we’re platform agnostic and can use e-mailed videos, WhatsApp, FaceTime, Zoom, Skype, etc. If you’re selling your current property, the online listing might be sufficient for us to provide a quote. We’re also launching our new website soon, which will have a great new online quote feature.

If we do visit, we’d ask that:

Any customer who is in a high-risk category should not be present on site
The customer is to wear a facemask during the survey visit
Request that no pets are free to roam around the house during that visit
Social distancing measures (2m apart) should always be maintained
Surveyor to carry a facemask and hand sanitiser

On moving day

If you’ve moved before, then moving day might be a little different from what you’re used to. We’ve listed some tips and general guidance below.

Confirm before the move that you’re not showing symptoms, or have recently been in contact with anyone who is.
Any customer considered to be in a high-risk category should not be on-site, and a representative may need to be appointed in their place
One family member only to be in attendance at the premises during the move, and the 2m social distance to be maintained at all times
The customer should wear a facemask/visor during the removal process
Deep clean your home and its goods and effects in preparation for the move
Request that no pets are free to roam around the house during the move
No other tradespeople to be in the property(s) during the move process
Windows should be opened to maximise ventilation
The customer should dismantle and reassemble furniture items wherever possible
During the move, although it will be inevitable that the crew cannot socially distance from each other, the customer must always maintain the 2m spacing from the crew