Frequently Asked Questions
Frequently Asked Questions
Professional guidance for your moving and storage needs.
We are always happy to offer advice and answer questions about removals FAQs Edinburgh. Below are answers to popular questions about our services, costs, insurance, and storage options.
Removals & Moving Questions
BS EN 12522 is the only recognised quality standard specifically for furniture removals in the domestic market. As certified holders, we follow proven procedures that ensure your home move is carried out with care, professionalism and consistency. It covers everything from planning and packing to transport and customer service, giving you added confidence that your move is in safe, experienced hands.
BS EN 12522 is the only recognised quality standard specifically for furniture removals in the domestic market. As certified holders, we follow proven procedures that ensure your home move is carried out with care, professionalism and consistency. It covers everything from planning and packing to transport and customer service, giving you added confidence that your move is in safe, experienced hands.
BS EN 14873 is the benchmark standard for the storage of personal belongings, including furniture and household goods. Our certification confirms that we meet strict criteria for security, inventory control, packaging, handling, and access. It reflects our commitment to safe, organised and efficient storage, whether you need short-term flexibility or long-term peace of mind.
ISO 9001 is the internationally recognised standard for quality management systems. For our customers, it means every process we follow — from taking bookings to completing moves — is designed to deliver reliable service and continuous improvement. It’s how we ensure that even as we grow, the quality of your experience remains consistent and high.
ISO 14001 sets out a framework for managing and reducing the environmental impact of our operations. By holding this certification, we demonstrate that we actively track our emissions, reduce waste, and make sustainable choices wherever possible. It’s one way we align our work with wider environmental responsibilities — and support customers who care about their environmental footprint.
Storage & Insurance Questions
Our office and storage facility are open from 9am to 5pm, Monday to Friday. If you require access to your storage, please call us on 0131 555 3949 or email moc.slavomersrrek@slavomer in advance of your arrival.
Sat Nav
If following a sat nav to find us, do not use our postcode or street name.
You must enter via Marine Esplanade, access via Bath Road, and part of Albert Road is not possible.
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Travelling from Leith
Heading along Salamander Street/Seafield Road towards Seafield/Portobello, take the first left (a level crossing) after the Shell petrol station, then a hard left and follow the road for around 0.7 miles. If you pass Arnold Clark or McDonald’s, you have missed the turn!
Travelling from Seafield/Portobello
Heading along Seafield Road towards Leith, take the first right (a level crossing) after Arnold Clark/McDonald’s, then a hard left and follow the road for around 0.7 miles. If you pass the Shell petrol station, you have missed the turn!
By foot or bus
We are close to the terminus of Lothian Buses Service ‘1’, we’re around a 0.8 mile (10-15 minute) walk from the closest bus stop.
Our storage facility is open from 8am to 5pm, Monday to Friday. If you require access to your storage, please call us on 0131 555 3948 or email moc.slavomersrrek@egarots in advance of your arrival.
Sat Nav
If following a sat nav to find us, use our postcode EH11 3NR or street name 100 Saughton Mains Street.
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Travelling from the City Centre
Head west along Gorgie Road (A71) towards Stenhouse. At the Stenhouse crossroads, turn left onto Stenhouse Drive, continue through the traffic lights and under the railway bridge. Take the second right onto Saughton Mains Street, then follow signs for the Saughton Mains Industrial Estate. Our unit is towards the rear of the estate, clearly marked with Kerr’s branding.
Travelling from the Bypass / Edinburgh Airport
Exit the City Bypass (A720) at Hermiston Gait and follow signs for Edinburgh City Centre (A71).
Pass Sighthill and Broomhouse, then turn right at the Stenhouse crossroads onto Stenhouse Drive.
Continue under the railway bridge and follow the directions as above.
By foot or bus
We’re a short walk from Lothian Buses services 3, 25, 30, 33 and 35.
Alight at Stenhouse Drive or Broomhouse Drive, then walk approximately 5–10 minutes to reach the estate entrance.
Have a question not covered here? Contact our team for professional advice on your specific moving or storage requirements. Learn more about our removals services and storage solutions.
